Terms and Conditions

Welcome to Hajj Mart. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General

  • These Terms & Conditions govern your use of the website and your relationship with Hajj Mart.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Order Process

  • Placing an Order: You can place an order through our website by selecting items and proceeding to checkout. Ensure all details are accurate before confirming the order.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email, Call or SMS.
  • Payment Methods: We accept  online payments, mobile banking, cash on delivery

3. Delivery Policy

  • Delivery Time:
    • Inside Dhaka: Orders will be delivered within 2-3 working days]
    • Outside Dhaka: Orders will be delivered within 3-4 working days
    • Delivery times may vary during peak seasons or unforeseen circumstances.
  • Delivery Charges: Applicable charges will be displayed at checkout based on the delivery location.
  • Order Tracking: You will receive tracking details once your order is dispatched.

4. Return and Refund Policy

  • Return Conditions:
    • Returns are accepted within 7 days of delivery.
    • Products must be unused, undamaged, and returned in their original packaging with all tags and receipts.
    • Certain items, such as  personal hygiene products, custom items are non-returnable.
  • Return Process:
    • Contact our support team via [email protected] or 01734725466 to initiate a return.
    • Once the return is approved, you will be instructed on how to send back the product.
  • Refund Policy:
    • Refunds will be processed within 7-14 days after the returned item is received and inspected.
    • Refunds will be issued to the original payment method or as store credit.

5. Cancellations

  • Order Cancellation: You can cancel your order before it is dispatched by contacting our support team.
  • If the order has already been dispatched, you may need to follow the return process.

6. Liability

  • Hajj Mart is not responsible for delays caused by unforeseen circumstances such as natural disasters, strikes, or courier issues.
  • We strive to provide accurate product information; however, slight variations in color, size, or specifications may occur.

7. Customer Support

  • If you have any questions or concerns, please contact us at:

8. Privacy Policy

  • Your personal information will be handled in accordance with our Privacy Policy.

9. Governing Law

  • These terms are governed by the laws of Bangladesh.